Privacy Policy

Effective date: October 27, 2025 

LAC Heating & Air (“us”, “we”, or “our”) operates the www.lac-air.com website (hereinafter  referred to as the “Service”). 

This page informs you of our policies regarding the collection, use and disclosure of  personal data when you use our Service and the choices you have associated with that  data. 

Data will not be shared with third parties for marketing or promotional purposes. We use  your data to provide and improve the Service. By using the Service, you agree to the  collection and use of information in accordance with this policy. Unless otherwise defined  in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in  our Terms and Conditions, accessible from www.lac-air.com 

Definitions 

• Service
  Service is the www.lac-air.com website operated www.lac-air.com 

• Personal Data
  Personal Data means data about a living individual who can be identified from those data  (or from those and other information either in our possession or likely to come into our  possession). 

• Usage Data
  Usage Data is data collected automatically either generated by the use of the Service or  from the Service infrastructure itself (for example, the duration of a page visit). 

• Cookies
  Cookies are small files stored on your device (computer or mobile device).
• Data Controller
  Data Controller means the natural or legal person who (either alone or jointly or in  common with other persons) determines the purposes for which and the manner in which  any personal information are, or are to be, processed.

  For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers)
  Data Processor (or Service Provider) means any natural or legal person who processes the  data on behalf of the Data Controller.
  We may use the services of various Service Providers in order to process your data more  effectively. 

• Data Subject (or User)
  Data Subject is any living individual who is using our Service and is the subject of Personal  Data. 

Information Collection and Use 

We collect several different types of information for various purposes to provide and  improve our Service to you. 

Types of Data Collected 

Personal Data 

While using our Service, we may ask you to provide us with certain personally identifiable  information that can be used to contact or identify you (“Personal Data”). Personally  identifiable information may include, but is not limited to: 

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, or promotional materials  and other information that may be of interest to you. You may opt out of receiving any, or  all, of these communications from us by following the unsubscribe link or instructions  provided in any email we send or by contacting us. 

Usage Data 

We may also collect information on how the Service is accessed and used (“Usage Data”).  This Usage Data may include information such as your computer’s Internet Protocol  address (e.g. IP address), browser type, browser version, the pages of our Service that you  visit, the time and date of your visit, the time spent on those pages, unique device  identifiers and other diagnostic data. 

Location Data 

We may use and store information about your location if you give us permission to do so  (“Location Data”). We use this data to provide features of our Service, to improve and  customize our Service. 

You can enable or disable location services when you use our Service at any time by way of  your device settings. 

Tracking & Cookies Data 

We use cookies and similar tracking technologies to track the activity on our Service and  we hold certain information. 

Cookies are files with a small amount of data which may include an anonymous unique  identifier. Cookies are sent to your browser from a website and stored on your device.  Other tracking technologies are also used such as beacons, tags and scripts to collect and  track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being  sent. However, if you do not accept cookies, you may not be able to use some portions of  our Service. 

Examples of Cookies we use: 

• Session Cookies. We use Session Cookies to operate our Service. • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data 

www.lac-air.com uses the collected data for various purposes: 

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service • To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information 

Legal Basis for Processing Personal Data  under the General Data Protection Regulation  (GDPR) 

If you are from the European Economic Area (EEA), www.lac-air.com legal basis for  collecting and using the personal information described in this Privacy Policy depends on  the Personal Data we collect and the specific context in which we collect it.

www.lac-air.com may process your Personal Data because: 

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights • To comply with the law

Retention of Data 

www.lac-air.com will retain your Personal Data only for as long as is necessary for the  purposes set out in this Privacy Policy. We will retain and use your Personal Data to the  extent necessary to comply with our legal obligations (for example, if we are required to  retain your data to comply with applicable laws), resolve disputes, and enforce our legal  agreements and policies. 

www.lac-air.com will also retain Usage Data for internal analysis purposes. Usage Data is  generally retained for a shorter period of time, except when this data is used to strengthen  the security or to improve the functionality of our Service, or we are legally obligated to  retain this data for longer periods. 

Transfer of Data 

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental  jurisdiction where the data protection laws may differ from those of your jurisdiction. 

If you are located outside United States and choose to provide information to us, please  note that we transfer the data, including Personal Data, to United States and process it  there. 

Your consent to this Privacy Policy followed by your submission of such information  represents your agreement to that transfer. 

www.lac-air.com will take all the steps reasonably necessary to ensure that your data is  treated securely and in accordance with this Privacy Policy and no transfer of your 

Personal Data will take place to an organization or a country unless there are adequate  controls in place including the security of your data and other personal information. 

Disclosure of Data 

Disclosure for Law Enforcement 

Under certain circumstances, www.lac-air.com may be required to disclose your Personal  Data if required to do so by law or in response to valid requests by public authorities (e.g. a  court or a government agency). 

Legal Requirements 

www.lac-air.com may disclose your Personal Data in the good faith belief that such action  is necessary to: 

• To comply with a legal obligation
• To protect and defend the rights or property of www.lac-air.com
• To prevent or investigate possible wrongdoing in connection with the Service • To protect the personal safety of users of the Service or the public • To protect against legal liability

Security of Data 

The security of your data is important to us but remember that no method of transmission  over the Internet or method of electronic storage is 100% secure. While we strive to use  commercially acceptable means to protect your Personal Data, we cannot guarantee its  absolute security.

Our Policy on “Do Not Track” Signals under  the California Online Protection Act  (CalOPPA) 

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your  web browser to inform websites that you do not want to be tracked. 

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your  web browser. 

Your Data Protection Rights under the  General Data Protection Regulation (GDPR) 

If you are a resident of the European Economic Area (EEA), you have certain data  protection rights. www.lac-air.com aims to take reasonable steps to allow you to correct,  amend, delete or limit the use of your Personal Data. 

If you wish to be informed about what Personal Data we hold about you and if you want it to  be removed from our systems, please contact us. 

In certain circumstances, you have the following data protection rights: 

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these  actions yourself, please contact us to assist you. 
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. 
• The right to withdraw consent. You also have the right to withdraw your consent at any time where www.lac-air.com relied on your consent to process your personal information. 

Please note that we may ask you to verify your identity before responding to such requests. 

You have the right to complain to a Data Protection Authority about our collection and use  of your Personal Data. For more information, please contact your local data protection  authority in the European Economic Area (EEA). 

Service Providers 

We may employ third party companies and individuals to facilitate our Service (“Service  Providers”), provide the Service on our behalf, perform Service-related services or assist us  in analyzing how our Service is used. 

These third parties have access to your Personal Data only to perform these tasks on our  behalf and are obligated not to disclose or use it for any other purpose. 

Analytics 

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports  website traffic. Google uses the data collected to track and monitor the use of our Service.  This data is shared with other Google services. Google may use the collected data to  contextualize and personalize the ads of its own advertising network.
  
  You can opt-out of having made your activity on the Service available to Google Analytics  by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google  Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google  Analytics about visits activity.

  For more information on the privacy practices of Google, please visit the Google Privacy &  Terms web page: https://policies.google.com/privacy?hl=en 

Links to Other Sites 

Our Service may contain links to other sites that are not operated by us. If you click a third  party link, you will be directed to that third party’s site. We strongly advise you to review the  Privacy Policy of every site you visit. 

We have no control over and assume no responsibility for the content, privacy policies or  practices of any third party sites or services. 

Children’s Privacy 

Our Service does not address anyone under the age of 18 (“Children”). 

We do not knowingly collect personally identifiable information from anyone under the age  of 18. If you are a parent or guardian and you are aware that your Child has provided us  with Personal Data, please contact us. If we become aware that we have collected  Personal Data from children without verification of parental consent, we take steps to  remove that information from our servers. 

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by  posting the new Privacy Policy on this page. 

We will let you know via email and/or a prominent notice on our Service, prior to the  change becoming effective and update the “effective date” at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this  Privacy Policy are effective when they are posted on this page.

Contact Us 

If you have any questions about this Privacy Policy, please click here to contact us. 

Privacy Policy & Terms and Conditions Privacy Policy & Terms and Conditions 

Last Updated: 10/27/2025 

1. Privacy Policy 

At LAC Heating & Air, we are committed to protecting your privacy. This Privacy Policy outlines  how we collect, use, and protect your personal information when you use our website and  services. 

Information We Collect 

We may collect the following types of information when you visit our website or engage with our  services: 

• Personal Information: Name, email address, phone number, and other contact details when voluntarily submitted through our contact forms.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and referral sources.

How We Use Your Information 

We use your personal information for the following purposes: 

• To respond to inquiries and provide customer support.
• To send service-related updates and product order reminders.
• To provide SMS notifications for clients who have opted in.
• To improve website functionality and enhance user experience.

SMS Opt-in and Communication 

If you opt in to receive SMS messages from LAC Heating & Air, you consent to receive text  messages related to: 

• Order pick up reminders.
• Service updates.
• Responses to your inquiries.

By opting in, you acknowledge: 

• Message frequency varies depending on your needs.
• Message and data rates may apply as per your carrier.
• Your information will not be shared with third parties for marketing purposes. • You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us directly.

How We Protect Your Information 

We implement reasonable security measures to protect personal data from unauthorized  access, alteration, or disclosure. However, no method of transmission over the internet is 100%  secure. 

Third-party Disclosure 

We do not sell, trade, or share your personal information with third parties for marketing  purposes. However, we may share data: 

• With service providers assisting in operations (e.g., email communication platforms). • When required by law or to protect our legal rights.

Your Rights & Choices 

• You may request access to the personal data we hold about you.
• You can opt out of marketing communications or update your preferences at any time. • You can request deletion of your personal data, subject to legal and business retention requirements.

Updates to This Privacy Policy 

We may update this Privacy Policy periodically. Changes will be posted on this page with an  updated revision date. 

Contact Us: 

For questions about this Privacy Policy, please contact us at https:// www.lac-air.com  /contact-us/ or call 562-201-4909 

2. Terms & Conditions 

Use of the Website 

By accessing and using LAC Heating & Air’s website, you agree to comply with these Terms &  Conditions. If you do not agree, please refrain from using our site. 

Services Offered 

LAC Heating & Air provides HAVC, heating and cooling-related information and services. The  information on this website is for general informational purposes only. 

SMS Communications Terms 

By submitting your phone number and opting in to SMS communications, you agree to receive  text messages from LAC Heating & Air, subject to the following: 

• Purpose: Messages are strictly informational and may include order reminders, product updates, and responses to inquiries.
• Frequency: Message frequency varies.
• Charges: Standard message and data rates may apply.
• Opt-out: You can unsubscribe by replying STOP at any time.
• Help: For support, reply HELP or contact us.

User Responsibilities 

By using our website, you agree that you will not: 

• Use our website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Transmit harmful or malicious content.

Limitation of Liability 

LAC Heating & Air is not responsible for: 

• Any errors or inaccuracies in the content provided.
• Third-party website links or services.
• Any damages resulting from website use, including service interruptions or technical failures.

Changes to Terms & Conditions 

We reserve the right to modify these Terms & Conditions at any time. Your continued use of the  website constitutes acceptance of the updated terms. 

Contact Us: 

For any questions regarding these Terms & Conditions, please reach out to us at Contact Us